Lifetime Warranty | 24Bottles®

24BOTTLES

Timeless design lasts for life.

24BOTTLES

Timeless design lasts for life.

YOU NEED HEROES

We design solutions to improve your everyday sustainable habits.

Don't look for just good products, choose your heroes, and you'll never need anything else.

NEVER GONNA SAY GOODBYE

We're ready to follow you on every adventure, without ever leaving you stranded.

Have you ever thought about how many times you've had to say goodbye to your water bottle?
After some time, it just goes...poof! And it turns into a useless object to get rid of.

But don't be afraid! Our products are here to change the rules of the game.
Made with the highest quality materials, they're designed to withstand everything, because yes, life happens.

We're ready to follow you on every adventure, without ever leaving you stranded.

WE WILL BE THERE

LIFETIME. We're not kidding.

You understood well.
We offer a lifetime warranty on every single product we design.

If your 24Bottles water bottle ever fails you (which is highly unlikely), we will be here to cover any manufacturing defect* and help you find the best solution to other incidents**.
Because when we say "for life"***, we really mean that 24Bottles will be your last water bottle, your HERO.

FOREVER

It's a PROMISE.

What are you waiting for? Join our family without worries.

And remember, our water bottle isn't just a product, it's a promise: the promise of endless hydration, non-stop adventure, and customer service that will make you feel like a rock star.
Because in the end, isn't that what "lifetime warranty" really means?

So, get ready to say goodbye to water bottles that don't keep their promises and say hello to your new adventure companion.
Because once you try our water bottle, you'll never want to go back.
And with our lifetime guarantee, you'll never have to.

Glossary

Manufacturing Defect

We design our products to function perfectly during all of their lifespan, but sometimes (in fact, rarely) little details could slip during the manufacturing process.
Defective parts caused by little stumbles in the manufacturing process are covered by our 24Bottles Lifetime Warranty.

Incidents

We know that life happens.
Unfortunately, our 24Bottles Lifetime Warranty doesn't cover any damage as a result of normal use.
But don't worry! Your water bottle can still be your hero.
Get in touch with our Support Team and they'll help you find the best solution to get you back on track. Because they're rockstars.

FOR LIFE

Are heroes immortal? We can surely start an eternal debate on the subject.
In the meantime, it is important to know what we refer to when we say "For Life" and "Lifetime".

The product's lifetime is referred to as its lifetime. Inevitably, this is pertinent to the lifespan of the parts and materials rather than your life or ours.
Although we utilize the best materials available to achieve the maximum durability, the lifespan of a product is determined by how well it is cared for and how much use it receives, not by how old it is.
All materials deteriorate over time with use and exposure to the environment.

But for sure, your 24Bottles products will be your trusted companions for great number of adventures, and yes, memories last for ever.

What does our Lifetime Warranty cover?

Manufacturing Defects
Compromised Insulation (Clima Bottle and Travel Tumbler only)
Support Team assistance for life

What does our Lifetime Warranty not cover?

Improper Use: It is important to use your 24Bottles with care. Damage caused by improper use is not covered by our warranty.
Unauthorized Modifications: Any modifications made to the product by unauthorized sources are not covered by our warranty.
Normal Wear: Constant use over time may cause small signs of wear, such as superficial scratches and dents, which are not covered by the warranty.
Accidental Damage: Accidents happen, but damage caused by accidental drops or impacts is not covered by the warranty.
Unauthorized Customizations: Modifications or customizations made to your 24Bottles by third parties are not covered by our warranty.

FAQ

HOW CAN I CLEAN MY WATER BOTTLE?

Cleaning your 24Bottles products is easy. We recommend rinsing them with hot water after each use, especially if used to store a liquid other than water.

We also suggest regular washing: good maintenance of your 24Bottles will ensure that you can use your product for many years.

You can simply use warm water and neutral soap, or a mixture of warm water and vinegar or a teaspoon of baking soda for a more natural alternative; in fact, when used separately, they are an excellent cleaning solution and definitely more natural than dish soap.

Once washed, always leave the bottle to dry upside down and without the lid.

Small spots can appear inside your bottle as a result of continuous use, especially with coffee or black tea, but don’t worry: this won’t change the safety and durability of your 24Bottles.

CAN I WASH MY BOTTLE IN THE DISHWASHER?

The 24Bottles with uncolored stainless steel finish are dishwasher safe. However, we do not recommend dishwasher washing for other colored bottles, as it may damage the paint. Please remember that any damage caused by washing in the dishwasher will void your warranty.

CAN I PUT MY BOTTLE IN THE MICROWAVE?

No, stainless steel products are not suitable for microwaves.

CAN I PUT 24BOTTLES IN THE FREEZER OR REFRIGERATOR?

You can place your Urban Bottle in the freezer for a short time, but keep in mind that liquids may freeze and expand, damaging the bottle.
Your Urban Bottle can be safely stored in the refrigerator.

However, Clima Bottle and Travel Tumbler should never be frozen, as this may damage the bottle and its heat capacity.

HOW CAN I TEST THE THERMAL INSULATION OF MY BOTTLE?

(Clima Bottle and Travel Tumbler only)

You can test the thermal insulation of your stainless steel water bottle by following these steps:

Place the empty bottle on a flat, clean surface.
Carefully pour boiling water into the bottle, filling it to within 1 inch of the top. Do not touch the bottle while filling.
Wait 5 minutes and then touch the outside of the bottle. If you feel hot spots, there may be an insulation problem. Wait for the water to cool completely before dispensing it from the bottle.

Your 24Bottles was designed to last a long time and offer exceptional performances. By following these guidelines, you will be able to enjoy your bottle to its fullest capacity.

WE GUARANTEE IT

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